General Information
At (re) Defining Moments, customer satisfaction is paramount. For that reason we encourage you to contact our Customer Service Department if you have any issue or dispute about the services that were provided. If we do not resolve a dispute to your satisfaction, you may arbitrate or mediate with us.
Our Customer Service Representative is available Monday through Friday, 9:00 am to 5:00 pm and can be reached by calling (800) 698-1310.
What is Arbitration?
Arbitration is an alternative dispute resolution process in which a neutral third person (one or more arbitrators) decides a dispute. Arbitration is often faster and more informal than court proceedings.
How does Arbitration commence?
You can commence BBB arbitration
with (re) Defining Moments by contacting the BBB for the proper forms. You must
then complete the forms and return them directly to BBB. The BBB will assign someone to manage your
case. You will be contacted with instructions for continuing the
arbitration process.
Arbitrators can often make a decision based solely on documents (which could be
as simple as letters) provided by both sides. Arbitrating this way can avoid an
in-person hearing that could be time consuming and inconvenient. However, if
either of us decides an in-person hearing is necessary, one can be scheduled.
If everyone agrees, the hearing may even take place by telephone. As an
individual it is solely up to you whether to have a lawyer represent you in the
arbitration.
(re) Defining Moments would
appreciate the opportunity to resolve any issues you may have with us before
you contact an agency or court. We believe we can do so most of the time just
by working together informally. If we can’t resolve a particular concern to
your satisfaction, the alternative dispute resolution processes offers an
efficient and effective means to help us conclude matters more formally.
**We will not agree to costs exceeding the filing fee, reasonable arbitrator's
fees and actual, reasonable attorney's fees of up to 25% of the disputed claim
or award.
Contact information for the Better Business Bureau:
Better Business Bureau, Southeast
Atlantic, Inc.
6606 Abercorn Street, Ste. 108C
Savannah, GA 31405 -5817
Phone: (912)354-7521
Fax: (912)354-5068
e-mail: bbbsea@bellsouth.net